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Service Delivery Associate

Job Title: Service Delivery Associate
Contract Type: Permanent
Location: Dublin
Salary: Negotiable
REF: SDA_1671021606
Contact Name: Deepthi Praveen
Contact Email:
Job Published: about 1 year ago

Job Description

Service Delivery Associate

Permanent position

Dublin, Ireland (Hybrid working)

Great opportunity to work as Senior Delivery Associate role for a high profile , well-loved brand within IT Service company, based out of Dublin, Ireland.

Role purpose:

  • The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets.
  • The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements.
  • The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.

Key accountabilities:

  • Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements.
  • Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
  • Controls elements of service risks, service costs & improves productivity of low complexity contracts for customers in order to increase profitability & continually improve cost effectiveness
  • Proactively manages internal and external suppliers in a service partnership as 'one service team.
  • Contributes to the continual improvement of Service Delivery standards & practices.

" If interested and to have detailed discussion please send your CV to "

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