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Service Assurance Delivery Manager

Job Title: Service Assurance Delivery Manager
Contract Type: Permanent
Location: Reading
Industry:
Salary: Negotiable
Start Date: asap
Duration: Permanent
REF: PP/CK/ServiceAssuran_1694686548
Contact Name: Caroline Kennedy
Contact Email: caroline.kennedy@projectpeople.com
Job Published: 10 months ago

Job Description

Service Assurance Delivery Manager

Permanent

Reading/ Hybrid working

MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Since established in 2007 as the industry's first network-sharing joint venture, MBNL has been providing best-in-class mobile infrastructure services to EE and MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Since established in 2007 as the industry's first network-sharing joint venture, MBNL has been providing best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working at MBNL means being part of a team where you feel connected, valued and supported.

MBNL are looking to recruit a Service Assurance Delivery Manager to work closely with the HSEQ team and shareholders to ensure that working relationships are effective with our operational support partner.

What the Service Assurance Delivery Manager can expect to be doing:

  • Principal interface with our Operational Support Partner to maintain productive, open and collaborative relationships, to enable effective and timely responses to matters as they arise.
  • In partnership with our Operational Support Partner develop detailed Service Manual to support service understanding.
  • Proactively mitigate project risk, managing budgetary variance and contract amends on continuing and ongoing basis.
  • Arrange and administer contract performance monitoring implementing a robust governance around target monitoring to meet MBNL outcomes and track against future projections.
  • Be responsible for reporting and presenting performance information that is accurate, timely and easily understood by a range of audiences.
  • Support the operational implementation of services to ensure optimum efficiency.

The successful Service Assurance Delivery Manager will have:

  • Excellent organisational skills
  • Proficient communication skills, both verbal and written.
  • Strong attention to detail
  • Ability to balance multiple tasks
  • Excellent stakeholder management
  • Experience in managed contract services

To apply for the Service Assurance Delivery Manager please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.