Service Architect

Service Architect

Basingstoke / Bracknell

*clearance is required for this role but candidates not holding this level of clearance will be considered*

We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers.

Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:-

• Responsibility of the service design for low, medium or high value / complexity deliveries into live service:-
  *Understand the customer's user base and IT operational structure;
  *Development of detailed end-to-end service designs:-
  *Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
  *Impact Assessment (IA) of current operating and governance models against scope of work;
  *Identification of transition operating model where required;
  *Design of future operating and governance models;
  *Define, agree and implement pricing for service catalogue;
  *Identify test requirements to feed into overall test plan;
  *Identify and develop on-going support requirements;
  *Development and progression of the operational support requirements and service acceptance criteria.
  *Responsible for the revision of the run cost elements of the cost model where required;
  *Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
  *Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
  *Definition of early life support requirements;
  *Specification and delivery of SA artefacts.
  *Process and service tooling design and integration requirements:-
  *IA of existing processes against client's process requirements;
  *Creation of processes and associated artefacts.
  *Writing service documentation as required by the delivery teams for use by operations;
  *Able to facilitate service readiness activities, to ensure a smooth transition;
  *Responsibility and oversight of staff implementing service related artefacts;
  *Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.

Please apply via this site in the first instance, or send a CV with a covering note to Amber.Lowman@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy

Project People is acting as an Employment Business in relation to this vacancy.