|Job Title:||Service Architect|
|Contact Name:||Amber Lowman|
|Job Published:||11 months ago|
Basingstoke / Bracknell / Hook
*DV clearance is required for this role but candidates not holding this level of clearance will be considered*
We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers.
Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:-
- Responsibility of the service design for low, medium or high value / complexity deliveries into live service:-
*Understand the customer's user base and IT operational structure;
*Development of detailed end-to-end service designs:-
*Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
*Impact Assessment (IA) of current operating and governance models against scope of work;
*Identification of transition operating model where required;
*Design of future operating and governance models;
*Define, agree and implement pricing for service catalogue;
*Identify test requirements to feed into overall test plan;
*Identify and develop on-going support requirements;
*Development and progression of the operational support requirements and service acceptance criteria.
*Responsible for the revision of the run cost elements of the cost model where required;
*Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
*Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
*Definition of early life support requirements;
*Specification and delivery of SA artefacts.
*Process and service tooling design and integration requirements:-
*IA of existing processes against client's process requirements;
*Creation of processes and associated artefacts.
*Writing service documentation as required by the delivery teams for use by operations;
*Able to facilitate service readiness activities, to ensure a smooth transition;
*Responsibility and oversight of staff implementing service related artefacts;
*Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
Please apply via this site in the first instance, or send a CV with a covering note to Amber.Lowman@projectpeople.com
Project People is acting as an Employment Business in relation to this vacancy
Project People is acting as an Employment Business in relation to this vacancy.
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