Security Cleared* Lead Service Architect (ITIL)

Security Cleared* Lead Service Technical Design Architect (ITIL) is urgently required by our Global IT Services Client, for a rolling 6-month contract, to be based in Basingstoke. The successful candidate will be responsible for the service design for low, medium or high value / complexity deliveries into live service.

• Understand the customer's user base and IT operational structure
• Development of detailed end-to-end service designs
• Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
• Impact Assessment (IA) of current operating and governance models against scope of work;

• Identification of transition operating model where required;
• Design of future operating and governance models;
• Define, agree and implement pricing for service catalogue;
• Identify test requirements to feed into overall test plan;
• Identify and develop on-going support requirements;
• Development and progression of the operational support requirements and service acceptance criteria.
• Responsible for the revision of the run cost elements of the cost model where required
• Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
• Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs)
• Definition of early life support requirements
• Specification and delivery of SA artefacts

• Process and service tooling design and integration requirements
• IA of existing processes against client's process requirements
• Creation of processes and associated artefacts.
• Writing service documentation as required by the delivery teams for use by operations;
• Able to facilitate service readiness activities, to ensure a smooth transition;

• Responsibility and oversight of staff implementing service related artefacts;
• Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
• Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.

This is an urgent role; please apply as soon as possible if you would like to be considered. * the successful candidate must be willing to undergo security clearance, prior to commencement of this contract.

Project People is acting as an Employment Business in relation to this vacancy.