Project Coordinator

Description

IMAC Service Role and Responsibilities

The Project Coordinator will work as part of a small team delivering IMAC and Refresh Services to the Home Office. The Project Coordinator's role will include the following:

• The receipt of IMAC Requests on the ServiceNow toolset, checking for compliance with the minimum data set requirements and accepting/rejecting requests as appropriate
• Schedule engineer site visits to refresh end of life hardware
• Liaise with Home Office Project Managers and Users to clarify and agree requirements, delivery, installation/de-installation and collection dates
• Coordinating delivery teams to:
• Call-off stock and arranging delivery of hardware
• Request engineer site visits
• Arranging the collection of hardware from customer sites
• Monitoring overall end-to-end progress on IMAC Requests and escalating issues to ensure that they are completed within SLA, pausing/re-starting the SLA Clock where appropriate
• Updating and maintaining IMAC Requests on the ServiceNow Toolset and
• Producing, updating and distributing Project Schedules and Reports

Role Purpose

The primary responsibility of the Project Coordinator will be to provide Project or Program support by operating defined processes or procedures against a defined standard. They will assist in the successful delivery of Projects / Programs or PMO services by coordinating specific activities which could include but not be limited to , document management, planning, risk or financial management.

Key Accountabilities

• Co-ordinate data collection from all members of the Project / Program or PMO, consolidating that data and providing summary reports for stakeholders
  * Sets up and maintains a tool for all Project / Program documentation (e.g. ProjectHub)
  * Takes appropriate security measures for documents and equipment and maintains project documentation
  * Coordinate project plans, maintaining document control for the Program
  * Supports the analysis of risks and maintains the Risk Log
  * Support the Project / Program change management process
  * Co-ordinates collection of financial information to update the project's financial records. Provides appropriate stakeholders with the up-to-date financial position and forecasts
  * Co-ordinate the Project / Program resource plan
  * Organisation of meetings

QualificatioKey Performance Indicators

* Assignment feedback
* All contractual Project and Program documentation is maintained and available for review/audit
* ProjectHub or equivalent tool maintained
* Conformance to relevant policy and procedure documentation
* Internal Project / Program / PMO Service Survey scores
* Adherence to Program & Portfolio Management Office Key Performance Indicators where applicable
* Adherence to the Program & Portfolio Management Office Charter or Project PID where applicable

Project People is acting as an Employment Business in relation to this vacancy.