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Problem Analyst

Job Title: Problem Analyst
Contract Type: Contract
Location: Portsmouth
Industry:
Salary: Negotiable
REF: PP/C/AP/PA_1680185301
Contact Name: Abhishekta Pandey
Contact Email: Abhishekta.Pandey@projectpeople.com
Job Published: 12 months ago

Job Description

Problem Analyst

Contract

Location- Portsmouth/Hybrid

I am currently undertaking a Search for a Problem Analyst role for a leading client. Candidates will require relevant experience with a proven track record working at this level.

The Problem team receives and manages requests from the customer, to ensure that customers' requests are being effectively fulfilled and that Service Level Agreements (SLAs) are met. The teams overall activities involve a high level of interaction between the SLT, the Customer and key stakeholder groups.

The individual will need to be able to deal with multiple requests at one time, have strong communication skills and a strong attention to detail.

Requirement:
* Monitor resolution of Problems to agreed service levels
* Escalate all potential KPI / SLA / CSF failures to the Problem Manager.
* Utilise statistical reporting and analysis to provide trending for the Problem Manager.
* Analyses and identifies areas of improvement within Problem Management, to ensure customer satisfaction via the CSI process.
* Identify and raise known error / proactive problem records, as appropriate.
* Cultivate stakeholder relationships and acts as an escalation point in the absence of the Problem Manager.
* Chair stakeholder meetings as and when required.
* Provide input in to the monthly contractual reporting for Problem.
* Attend monthly customer meetings and provide updates for management.
* Maintain Problem trackers.
* Maintain information about Known Errors and Workarounds.

If you think you have the above, then I'd be interested in hearing from you.

I look forward to that. If you would like to apply for the roles of the role please submit your CV online.

Project People is acting as an Employment Business in relation to this vacancy.