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Lead Credit & Collections Analyst

Job Title: Lead Credit & Collections Analyst
Contract Type: Contract
Location: Glasgow
Salary: £30000 - £51000 per annum
REF: SQ 240622_1656076204
Contact Name: Sarah Quinn
Contact Email:
Job Published: over 1 year ago

Job Description

An exciting new opportunity has arisen for a Lead Credit & Collections Analyst with a major UK telecoms company - This is a Fixed Term Contract until February 2023, operating on a hybrid working model with the office located in Glasgow.


  • Be an SME and key individual within the Transformation journey within the team.
  • Be able to work quickly and effectively, with minimal supervision while still progressing tasks to plan and timings at the same time as ensuring high degree of accuracy always.
  • Complete weekly planning reviews of action list, both new and current and track effectively to key checkpoints while ensuring Senior Managers are kept in the loop.
  • Prompt escalation where necessary to Senior Managers and leaders.
  • Work with current team SMEs and work to share the responsibilities and load effectively.
  • Attend regular transformation meetings and be responsible for actions and further analysis.
  • Ensure key stakeholders are aware of issues and progress timely and offer suggestions where relevant..
  • Review and provide feedback and insight on our propositions, projects and services and consistently look for opportunities to support delivery of the company goals.
  • Proactively collect, analyse, and interpret information to support the development of credit/ collections strategies, policies, and processes.
  • Use your existing Excel and SAS knowledge to collect, analyse and work to assist in compiling of key data monitoring in new systems.
  • Lead by example to ensure team development and understanding of new processes and systems is embedded quickly and seamlessly.
  • When necessary, perform regular and ad-hoc tasks, producing useful insight, making, and communicating your recommendations while driving towards a successful conclusion that will add value to the contributions from the Credit Risk/ Collections team.

Skill, Experience and Qualifications

Must have experience and knowledge:

  • Experience with a Credit Risk /Collections environment or role.
  • Confident and articulate communication skills, both written and verbal with the ability to get your point across to all business levels.
  • Ability to grasp new tasks and processes quickly and work under tight timescales.
  • Open and flexible personality to deal with constantly evolving situations.
  • Natural flair for collaborative style working.
  • Leading a team or mentoring more junior members of the team.
  • Proficient in Microsoft Office Word and PowerPoint.
  • Advanced Excel skills: Macros, Pivots, VLOOKUP, conditional formatting etc. (VBA beneficial).
  • Experience in analysing data using your strong SAS, SQL or similar language knowledge.
  • Be engaged, enthusiastic and confident in leading team discussions.
  • Analytical approach to problem solving.
  • Attention to detail / concern for accuracy, and self-motivated with the ability to work under time pressure.

Nice to have experience and knowledge:

  • A degree level or equivalent education in a numerate or analytical discipline.
  • Experience working at a Senior/Lead Analyst level in a fast-paced organisation.

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