Junior Service Operations Manager/Incident Analyst

Candidates require experience of the following:

• Remedy experience.
• Understanding of Trouble-Ticket/Incident Management process (although won't be managing incidents).
• A background in IT or telecoms.

Great location as this position is working in central Reading with a flexible working policy and state of the art offices.

What will the role be doing:

• Ensure that incidnets are managed according to SLA's and KPI's.
• Triage contacts to support teams and escalate tickets as necessary.
• Identify areas for continuous service improvement.
• Ensure that practises and processes exist and where possible are formalised and repeatable.
• Ensure communication delivered to users/shareholders is accurate, appropriate and high quality.
• Play a key role in supporting and developing the use of new BMC remedy toolset.

For finer details on the role please contact Amanda Cager - amanda.cager@projectpeople.com - 01628762270

Project People is acting as an Employment Business in relation to this vacancy.