Job Title: | Journey Designer |
Contract Type: | Contract |
Location: | London |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | 9 months |
REF: | AM-Journey Designer_1641486450 |
Contact Name: | Annabelle Morris |
Contact Email: | Annabelle.Morris@projectpeople.com |
Job Published: | over 2 years ago |
Job Description
Contract Length: Initial 9 months
We are currently partnering with an industry leading mobile network provider who are going through some exciting growth. We are currently recruiting for a journey designer, to join their team of 6 working mostly from home.
This role will be involved in some exciting new transformation projects our client is currently undergoing. Sitting within the commercial / service team, you would be involved in mapping out customer journeys based on our new technology.
Key Experience:
- Strong understanding and experience of customer service journey / customer experience journey design
- Define process for channels to deal with customer service enquiries/complaints/changes to pricing plans etc.
- Ensuring customer experience journeys are correctly mapped and communications are very customer friendly
- Agile working - epic based programme.
- Stakeholder management to director level
- Large volume customer base
Company background - Telecoms, Utilities, Retail, any company with a high volume customer base.
The Ideal Candidate Will Have:
- Customer journey - mapping and design.
- Strong customer driven experience.
- Change management.
- Take direction from different channels.
- Designing customer journeys, propositions and go-to-market plans.
Project People is acting as an Employment Business in relation to this vacancy.
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