Job Title: | Jira Support Administrator |
Contract Type: | Contract |
Location: | Berkshire, England |
Industry: | |
Salary: | Negotiable |
REF: | BS/3/JSA_1541004354 |
Contact Name: | Bhavna Sharma |
Contact Email: | bhavna.sharma@projectpeople.com |
Job Published: | over 5 years ago |
Job Description
Jira Support Administrator
Contract
Berkshire
We require an experienced Jira administrator to support our growing Jira platform. This Jira Support will be the first point of contact for Jira requests and will manage the ticketing system, training ("how to") materials and carry out administration activities in Jira. The successful candidate will also support the Jira Expert as required; helping to write up technical documentation and process flows.
The Role:
- Experience of Jira and Confluence administration
- Experience with MS Word, Excel, PowerPoint
- Strong communication and time management skills
- Good collaborator, able to work in a team
- Experience with the Jira Portfolio plugin
- Experience with On Demand Jira
Skills & Experience:
- User administration - setting up, removing, group administration
- Licence administration - allocating/deallocating licences
- Jira project and board setup for new teams
- Monitoring of available licences - forecasting of licencing needs for planning purposes
- Maintenance of a record of which users are in which circles
- Administration of permissions - ensuring everyone has the right level of access that they need
- Coordination of training requirements with teams throughout the business
- Creation and maintenance of "how to" guides for remote learning / training
- Monitoring and support of requests through the ticketing system - ensuring details and resolution timescales are communicated in a clear and timely manner
- Planning and Jira support backlog management - establishing of priority based on time/business impact and escalation of issues requiring expert attention
- Point of contact for all incoming requests relating to Jira
So if you relish the prospect of owning your career development in a flexible, fast-paced, and challenging environment please send your CV to Bhavna.sharma@projectpeople.com
Project People is acting as an Employment Business in relation to this vacancy.
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