| Job Title: | IT Infrastructure Alert & ITIL Event Manager |
| Contract Type: | Contract |
| Location: | England |
| Industry: | |
| Salary: | Negotiable |
| REF: | PP/C/AP/EM_1685463791 |
| Contact Name: | Abhishekta Pandey |
| Contact Email: | Abhishekta.Pandey@projectpeople.com |
| Job Published: | 11 months ago |
Job Description
IT Infrastructure Alert & ITIL Event Manager
Contract
Location-Leeming, Yorkshire 5 days a week
I am currently undertaking a Search for an IT Infrastructure Alert & ITIL Event Manager role for a leading client. Candidates will require relevant experience with a proven track record working at this level.
We are looking for an ITIL Event Manager whose role will primarily involve event management monitoring IT infrastructure on our clients' live system. All Event Managers must have subject matter expert-level knowledge of a Monitoring Solution such as: BMC suite of services and some experience in the Relevant Technologies:
- SolarWinds and associated modules (NPM, SAM, NTA, VMAN)
- Riverbed NetIM/Application Response Expert (ARX)
- BMC suite of services (Truesight/Discovery)
- WhatsUp Gold
- Microsoft System Center Operation Manager (SCOM)
The Event Management Services shall be provided at each customer CyISOC. The ITIL Event Management Services shall include:
- Raising and responding to Alerts, Events and Incidents, including handing off each of these to the relevant Resolver Group or service desk.
- Supporting the Authority to develop best practices (and if the Authority requests, implementing such practices) in relation to:
- Configuration of relevant systems with respect to Events and Alerts; and
- Activities which will result in the detection, notification, filtering and correlation of all Events and Alerts.
- Engineering and managing Event Management Dashboards; and
- Identifying circumstances where an Alert is required and configuring Alerts to meet the requirements of the Event Management Service stakeholders.
Your experience
An excellent understanding of at least two but preferably more of the following, with the commitment to increase understanding and experience on the wider set listed.
- Microsoft Windows Event monitoring
- Network Event Monitoring
- Ideally CCNA or CCNA level of networking experience
- Knowledge of SNMPv3, MIBs and OIDs
- Network Traffic Analysis
- 3rd Line Support engineer in either WINTEL or Networks would be an advantage.
If you think you have the above, then I'd be interested in hearing from you.
I look forward to that. If you would like to apply for the roles of the role please submit your CV online.
Project People is acting as an Employment Business in relation to this vacancy.
