Job Title: | IT Desktop Support_Mandarin speaking |
Contract Type: | Contract |
Location: | London |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | ongoing |
REF: | JZFORCE_1694530352 |
Contact Name: | Jianghui Zhang |
Contact Email: | jianghui.zhang@projectpeople.com |
Job Published: | 21 days ago |
Job Description
Job title: IT Desktop Support_Mandarin speaking
Location: Millbank tower, London
Responsibilities:
- Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
- Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
- Deliver IT orientation to new employees with our client's standards and provide regular user training to improve user productivity
- Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
- Manage IT assets in the region and ensure accuracy of IT assets management
- Manage outsourced engineers to deliver IT services up to our client's standards
- Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region
- Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support
Qualifications
- 3 -5 years of experience in IT
- Fluent in English and Mandarin
Technical Skills
- Experienced computer troubleshooting skills (windows 10 and mac OS)
- Familiar with windows server and relevant permission
- Familiar with Cisco telephone and conferencing systems
- Physical server and virtual server management
- Networking skills such as managing network switch/firewall/etc
Personal Skills
- Strong spoken in English and Mandarin.
- Good telephone manner, patient with good communication skills
- Strong customer service sense with a humble attitude
- Willingness to take initiatives, hands on and result driven
- Quick learner and ability to embrace change
Project People is acting as an Employment Business in relation to this vacancy.

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