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IT Desktop Support_Mandarin speaking

Job Title: IT Desktop Support_Mandarin speaking
Contract Type: Contract
Location: London
Salary: Negotiable
Start Date: ASAP
Duration: ongoing
REF: JZFORCE_1694530352
Contact Name: Jianghui Zhang
Contact Email:
Job Published: 21 days ago

Job Description

Job title: IT Desktop Support_Mandarin speaking

Location: Millbank tower, London


  • Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
  • Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
  • Deliver IT orientation to new employees with our client's standards and provide regular user training to improve user productivity
  • Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
  • Manage IT assets in the region and ensure accuracy of IT assets management
  • Manage outsourced engineers to deliver IT services up to our client's standards
  • Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region
  • Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support


  • 3 -5 years of experience in IT
  • Fluent in English and Mandarin

Technical Skills

  • Experienced computer troubleshooting skills (windows 10 and mac OS)
  • Familiar with windows server and relevant permission
  • Familiar with Cisco telephone and conferencing systems
  • Physical server and virtual server management
  • Networking skills such as managing network switch/firewall/etc

Personal Skills

  • Strong spoken in English and Mandarin.
  • Good telephone manner, patient with good communication skills
  • Strong customer service sense with a humble attitude
  • Willingness to take initiatives, hands on and result driven
  • Quick learner and ability to embrace change

Project People is acting as an Employment Business in relation to this vacancy.