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DJSC 2nd Line Support Engineer

Job Title: DJSC 2nd Line Support Engineer
Contract Type: Permanent
Location: Bracknell
Salary: Negotiable
Start Date: ASAP
REF: 2SE-FJ_1664378221
Contact Name: Christine Mclaren
Contact Email:
Job Published: about 1 year ago

Job Description

DJSC 2nd Line Support Engineer

We are looking for a Systems Specialist to deliver technical support to our customer whilst delivering excellent customer satisfaction. The role will involve raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3rd line when applicable. Resolving incidents in a polite and timely manner against challenging KPIs/SLAs and driving service improvements to your colleagues and customers alike.

You must be able to work collaboratively as part of a small team, sharing knowledge and formally documenting these when applicable as well as being able to work independently to fault find/manage their workload accordingly

Your Experience:

Proven technical understanding and support of some or all of:

* Understanding of ITIL Service Management
* Windows platforms, primarily Windows 10, Server 2016 & Server 2019
* Microsoft Group Policies
* Microsoft Office 2016
* VMware desktop and server solutions
* Base understanding of Systems Centre components
* Anti-Virus management and reporting

Due to the nature of the work candidates must either hold a current SC clearance or be willing to undergo the SC clearance process

If you are interested in this role, please submit your CV to

Project People is acting as an Employment Agency in relation to this vacancy.