DJSC 2nd Line Support Engineer

DJSC 2nd Line Support Engineer

We are looking for a Systems Specialist to deliver technical support to our customer whilst delivering excellent customer satisfaction. The role will involve raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3rd line when applicable. Resolving incidents in a polite and timely manner against challenging KPIs/SLAs and driving service improvements to your colleagues and customers alike.

You must be able to work collaboratively as part of a small team, sharing knowledge and formally documenting these when applicable as well as being able to work independently to fault find/manage their workload accordingly

Your Experience:

Proven technical understanding and support of some or all of:

* Understanding of ITIL Service Management
* Windows platforms, primarily Windows 10, Server 2016 & Server 2019
* Microsoft Group Policies
* Microsoft Office 2016
* VMware desktop and server solutions
* Base understanding of Systems Centre components
* Anti-Virus management and reporting

Due to the nature of the work candidates must either hold a current SC clearance or be willing to undergo the SC clearance process

If you are interested in this role, please submit your CV to Christine.mclaren@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.