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Digital Analyst - B2B - Telecom

Job Title: Digital Analyst - B2B - Telecom
Contract Type: Permanent
Location: Reading
Salary: Negotiable
REF: RC/P/DigitalAnalyst_1680109064
Contact Name: Rohit Chavda
Contact Email:
Job Published: about 1 year ago

Job Description

Role: Senior Digital Analyst/Digital Analyst

Type: Permanent

Location: Reading/Flexible coming to onsite

This is a great role for an enthusiastic and experienced Senior Digital Analyst to join a growing Digital Analytics and Insights team with focus on shaping the strategic direction of the new team, embedding industry best practice to enable impactful digital analytics. The framework you deploy will be responsible for analysing how traffic to their website / Apps performs, assessing user behaviour patterns to identify improvement opportunities to inform and enhance our KPI's.

We are looking for a passionate individual to join the Digital Analytics and Insights Team to analyse the effect of changes to the customer journey throughout their digital business. Using the Adobe suite and analytic tools, you will drive change by providing analysis, recommendations and reporting about funnel and feature performance to drive trading and development changes to our digital channels

Responsibilities Include:

  • Shape the strategic digital analytics framework through engagement with the business, aligning to commercial objectives and case studies that highlight value
  • Undertaking website / app, campaign, and customer analysis to evaluate success and deliver insight to drive optimisation programmes
  • Development of interactive visual dashboards to monitor the health of our digital products
  • You'll be an expert in advanced web analytics methods to extract reasons behind performance drops and surface opportunities for growth
  • To develop pro-active and innovative analysis which can be used as the foundation for incremental improvements in sales growth, cost reduction and experience enhancements
  • Determine most important KPIs to track aligned to commercial objectives
  • Communicate analysis results, adapting your style to suit different audiences needs and understanding
  • Work closely with digital implementation team and product teams to create, manage, and enforce digital analytics tagging standards to ensure robust and consistent data is captured for analysis
  • Translate data into visualisations, metrics, and goals, synthesizing complex, and ambiguous information in an accessible way for all stakeholders.
  • Demonstrate compelling storytelling; an ability to tell a complex narrative clearly to influence the audience to act on it.
  • To support the Digital Analytics and Insight team in embedding and fostering best in class tools, systems and processes
  • Staying up-to-date with the latest news, innovations and trends in web analytics, user experience and technology.

Key qualities needed:

  • Strong quantitative analytical skills.
  • Experience in web analysis, online commerce, or related fields.
  • In-depth knowledge of web analytics, specifically Adobe Analytics & Adobe Launch OR Google Analytics
  • Knowledge of Business Intelligence tools, preferably Tableau
  • At ease working with complex data sets applying strong technical coding skills in Python / R / SQL to develop analytical solutions
  • Desired - Experience in UX analytics tools, e.g. Content Square, Decibel, Clicktale etc..

If this looks interesting, click on APPLY!

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