Deskside Engineer

Role: Deskside Engineer

Location: Cork, Ireland

Duration: 6 months rolling

Role purpose:

To provide 2nd line technical support, first line diagnosis and fault resolution, in order to meet customer requirements as part of a service delivery provision and/or project development.

Key Responsibilities:

• Understanding and responding to customer queries at the appropriate technical level.
• Providing support and guidance for IT software and hardware in line with policy and procedures.
• Ability to troubleshoot and resolve Network issues.
• Taking ownership to find the information required to diagnose and resolve more complex problems in a timely manner.
• Managing systems and rebuilding operating systems within service level agreements.

Key Skills:

• Good IT background: previous experience within a technical environment/role.
• Technically competent with a good working knowledge of:
• Microsoft products, SCCM, PC Builds, Hardware and Software, Networking, Active Directory, Operating Systems.
• Excellent analytical and proactive problem solving skills
• High degree of accuracy and attention to detail
• Ability to work within a team and with little supervision to meet deadlines and service level agreements.

Project People is acting as an Employment Business in relation to this vacancy.