Demand Analyst

DEMAND ANALYST

FTC - 12-14months

THEALE/HOME

We have an exciting opportunity for a Demand Analyst to join our busy Team.

The Demand Analyst will be the first point of contact for demand, responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within our scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.

Key Responsibilities include

• Maintain up to date log of Impact Assessment requests from Anchor Tenants.
• Ensure details are correct and accurate to enable internal stakeholders to complete assessment.
• Notify of acceptance and provide IA references for tracking. Co-ordinate internal stakeholder departments to ensure IA is completed within the SLAs as dictated by the MSA. Respond to customer and resolve any queries with customer to enable an efficient time to SOR1.
• Effectively process all Service Order Requests that are received by the Demand team. Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review. To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
• Validate Build Orders in conjunction with the Build Assessment Pack (BAP) process. Ensure customer PO is provided and correct prior to informing Delivery area to proceed to MS6. Review BAP at MS6 ensuring all details are present and correct prior to onward instructing Cornerstone supplier to deliver the build order.
• To effectively process all Change Requests that are received by the Demand team. Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review. To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
• Manage the Grid tool ensuring that all CRs are processed in accordance with the SLAs that are now associated with the MSA.
• Ensure all demand is processed & aligned through Commercial Services access database system to
• Ensure all Data input is cleansed and valid to maintain quality data records.
• To support, develop and maintain business relationships by working with internal & external stakeholders to deliver quality demand profiles.
• Complete daily updates to refresh the data in the tools/systems prior validation of the day's)
• Resolve any issues/queries to ensure all demand achieves contractual SLAs under the MSA.
• Instruct suppliers daily against orders received from the customer.

The successful Demand Analyst will have:

• Intermediate Excel skills
• Intermediate MS Office knowledge
• Accuracy & attention to detail
• Able to work on own initiative
• Clear communicator
• Ability to work to deadlines

To apply for the Demand Analyst please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.