| Job Title: | Customer Operations Executive |
| Contract Type: | Permanent |
| Location: | Theale |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | asap |
| Duration: | permanent |
| REF: | pp/ck/Customer_1773685045 |
| Contact Name: | Caroline Kennedy |
| Contact Email: | caroline.kennedy@projectpeople.com |
| Job Published: | about 2 hours ago |
Job Description
Customer Operations Executive
Permanent
Theale/Home
Join a leading UK digital infrastructure organisation and play a key role in supporting marketing, customer operations, and customer experience. We're looking for a highly organised, proactive Customer Operations Executive to help streamline processes, improve reporting, and strengthen how we deliver for customers.
This is a great opportunity for someone early in their career who enjoys coordination, data, problem‑solving, and working across multiple teams. No specialist marketing or analytics background required, just strong organisational skills, curiosity, and a willingness to learn.
Responsibilities of the Customer Operations Executive include:
- Keep daily operations running smoothly: task intake, workflow updates, approvals, documentation, and supplier coordination.
- Produce dashboards and reports using tools like HubSpot, GA4, and social platforms.
- Support KPI/OKR tracking and highlight trends or insights.
- Help run customer feedback and survey activities, turning insights into clear themes.
- Coordinate marketing and customer projects, tracking actions, milestones, and dependencies.
- Maintain knowledge libraries, sales enablement materials, and customer information.
- Support customer query triage and help improve NPS, CSAT, and customer ease.
The successful Customer Operations Executive will have:
- Strong organisational skills and the ability to manage multiple tasks and stakeholders.
- Clear communication skills and confidence working cross‑functionally.
- Proactive mindset with the ability to work independently and improve processes.
- Comfortable working with data; Excel/Power BI skills are a bonus.
- Experience with HubSpot, monday.com, GA4, CRM systems, or reporting tools is helpful but not essential.
- A customer‑first mindset and willingness to learn and grow.
If you're organised, curious, and excited to support a team shaping customer experience and operational excellence, we'd love to hear from you.
Project People is acting as an Employment Agency in relation to this vacancy.
