Contract Manager

BERKSHIRE BASED

THEALE

Main purpose of the role:

The Contract Manager plays a critical role in the Company's Sales & Commercial Team. The main purpose of the role is to deliver the successful execution and management of our power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts ensuring customer satisfaction, service level agreement (SLA) adherence, and revenue generation.

KEY RESPONSIBILITIES

Contract Management

Manage a portfolio of active contracts for PaaS, IaaS, and CaaS solutions. Evaluate contract proposals and provide recommendations aligned to the business strategic priorities. Oversee contract implementation, ensuring all deliverables are met according to agreed timelines and specifications. Proactively monitor contract performance against SLAs and identify, manage and mitigate any potential risks and issues. Manage contract amendments and variations, ensuring compliance with company policies and legal requirements. Resolve disputes and manage contract modifications and renewals. Develop and implement strategies to optimize contract lifecycle management.

Relationship Management

Build strong relationships with key decision-makers at potential and existing customer accounts. Collaborate effectively with internal teams, including technical experts, New Business Managers and Strategic Account Leads to deliver successful outcomes for the business. Facilitate effective communication and collaboration among all parties involved in contract execution. Provide strategic guidance and support to senior leaders and customer stakeholders with regards to contract related matters.

Reporting

Maintain accurate contract documentation and ensure effective recordkeeping. Prepare regular reports on contract performance, revenue generation and customer satisfaction, conduct audits and assessments to ensure continuous improvement. Analyse contract data to identify trends, issues, and opportunities for improvements. Prepare and present detailed reports on contract performance, compliance and strategic initiatives.

Compliance & Risk Management

Ensure all contracts comply with relevant laws and regulations. Identify potential risks associated with contracts and implement mitigation strategies. Monitor contract performance and compliance, managing any issues that arise,

Compliance & Security

To support and contribute actively to regulatory compliance, health and safety, environmental, business continuity and information security arrangements that meets our obligations to our customers.

PERSON SPECIFICATION (EXPERTISE)

Required (minimum)

Desired

Experience (technical, managerial, industry)

Minimum 3-5 years of experience in contract management, preferably within the telecommunications or technology sector.

Proficient in contract management methodologies and best practices.

Strong understanding of the mobile infrastructure landscape, ideally with experience in PaaS, IaaS, and CaaS solutions.

Experience with relevant contract management software is a plus.

Education level / Qualifications (professional, vocational)

By experience

Skills / Knowledge

Excellent communication, presentation, and negotiation skills. Ability to build strong relationships and manage customer expectations effectively. Highly analytical and data-driven approach to business development activities. Self-motivated, results-oriented, and able to work independently with minimal supervision. Excellent time management and organizational skills.

Proficiency in Microsoft Office Suite and Microsoft Dynamics CRM software