Connecting to LinkedIn...

Continuous Service Improvement Manager - telecoms

Job Title: Continuous Service Improvement Manager - telecoms
Contract Type: Permanent
Industry:
Salary: Competitive salary + benefits
Start Date: ASAP
REF: KK_CIS_1508777196
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: over 6 years ago

Job Description

Continuous Service Improvement Manager

Berkshire

Perm

This leading telecoms company are seeking an experienced Service Improvement Manager to join their team in Berkshire.

This is a brand new function, and embedding Continuous Service Improvement into both internal operations and into their MSP's is really high on the agenda so we're looking for someone who can manage this end-to-end, i.e. identifying opportunities to improve Service Delivery, building business cases, pitching to the board to secure funding, design and delivery of Service change.

To deliver the outcomes, the CSI Manager has the following responsibilities:

  • Accountable for ensuring Benefits Realisation Methodology is adhered to.
  • Accountable and responsible for defining baseline measurements.
  • Accountable for assessing what is possible to measure.
  • Accountable for analysing data.
  • Accountable and responsible for presenting CSI data and insight to relevant governance forums.
  • Accountable and responsible for reviewing plan against benefits realisation methodology.
  • Accountable for managing implementation of corrective action.
  • Accountable and responsible for reviewing progress of corrective action with suppliers and project owners.
  • Accountable and responsible for tracking benefits realisation.
  • Responsible for running CSI Governance forums.
  • Support AOP planning and budget drafting process.
  • Responsible for coordinating planning and design of proactive improvement in availability.
  • Responsible for identifying risks.
  • Responsible for maintaining shareholder relationships in line with job role.

You must have a background in Continuous Service Improvement within a telecoms/IT/Engineering company. We are also looking for someone with strong 3rd party management experience, who is engaging and can influence change.

For more information please apply here or send a CV direct to kerry.knight@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.

SIMILAR ROLES