Content Designer

Content Designer

Contract: 12 Months

Location: Reading - one day a week in office

Content Designers are responsible for creating customer and advisor-facing support content across Client's multichannel platforms, aligned with CX journeys and business / technical requirements.

What else the job involves

• Working alongside CX team and Journey Designers to create copy for customer and advisor-facing digital self-service and purchase journeys across Client's web and app platforms
• Working under tight deadlines to deliver content aligned with CX journeys, as well as business and technical requirements
• Working across a range of content work streams, with differing objectives and approaches
• Working closely with the wider digital transformation team to understand project and business requirements
• Creating audience-appropriate copy aligned with Client's tone of voice and legal guidelines
• Working in a fast-paced, agile environment

Key Skills:

• Strong understanding of digital CX principles
• Editorial / content background, with a portfolio reflecting experience
• Experience creating copy to specific tone of voice and style guidelines
• A keen eye for detail, accuracy and consistency
• Ability to work cross-channel and cross-platform
• Be comfortable working in an agile environment with multiple stakeholders
• An understanding of how content can impact online customer journeys
• Ability to work under pressure to tight deadlines
• Excellent creative and communication skills
• An open and proactive approach to working with other team members

Nice to have:

• Industry-specific understanding of digital communications
• Familiarity with content management systems

Please apply via this site in the first instance or send a CV with covering note to Rohit.Chavda@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.