Job Title: | Application Support Team Lead |
Contract Type: | Permanent |
Location: | Oxfordshire, England |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
REF: | SEAN/ASTL_1517853300 |
Contact Name: | Sean Ransome |
Contact Email: | sean.ransome@projectpeople.com |
Job Published: | about 6 years ago |
Job Description
A leading organisation in Oxfordshire are hiring an Application Support Team Lead to work with them on a permanent basis. This role will be situated within a Technology team, and will work on in-house applications. Working within a lovely office with great staff, key responsibilities include:
- Taking a lead role in prioritising application based tickets and issues raised by users
- Analysing common trends and frequently raised tickets
- Inputting raised tickets into development workloads and product roadmaps
- Managing a team who act as a point of escalation for raised issues/queries
- Owning best practices, standards and tools used with application delivery
- Coordinating of the day to day work of direct reports
- Reviewing/correcting estimates of work
- Participating in the evolution of software development best practices, standards and policies used within the team
- 1st level testing to ensure new changes are working
- Producing technical documentation for issues/bugs
Key Skills and Attributes:
- Management of technical issues across web/desktop/service based applications
- Management of a multi-skilled technical team
- Application support experience to technical and non-technical staff
- Preparation of metric reports on performance/availability
- Commercial experience and dedication to application based support
- Experience of working on N-Tier systems
- A clear focus on service excellence and customer service
- knowledge of the .NET technology stack and SQL would be beneficial, but not essential
Project People is acting as an Employment Agency in relation to this vacancy.
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