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2nd Line Network Support Engineer

Job Title: 2nd Line Network Support Engineer
Contract Type: Contract
Location: Birmingham
Industry:
Salary: Negotiable
REF: NE/C/DP_1685701237
Contact Name: Deepthi Praveen
Contact Email: Deepthi.Praveen@projectpeople.com
Job Published: 10 months ago

Job Description

2nd Line Network Support Engineer

Contract position

Birmingham (On site)

Great opportunity to work as 2nd Line Network Support Engineer for a high profile , well-loved brand within IT Service company, based in Birmingham . We are looking to grow our team with committed people and seek a 2nd Line Network engineer to deliver for our customers.

Key Responsibilities:

  • Network Monitoring & Event management via Orchestrator tools.
  • Proactive monitoring and trending of network associated events
  • Generation of WI's, knowledge sharing with peers and team
  • Identifying and implementation of CSI
  • Performing investigation and Diagnostics analysis of incidents and faults.
  • Create workarounds, solutions and mitigations for identified issues.
  • Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
  • The reception of escalated customer fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service.
  • To perform remote diagnostic tests where applicable to aid primary fault rectification.
  • To ensure all work performed complies with the Company's quality requirements and ISO9000.

Your Experience :

  • Working knowledge and experience of network concepts and protocols
  • Ideally have knowledge of MS Service Center Support tool, Cisco SD-WAN, vManage, Live NX and Elastic monitoring tools.
  • Thorough knowledge of network technologies relating to Cisco product set would be preferable.
  • Experience of patching and maintaining, Windows, Linux platforms.
  • Ideally have been in a support role in a WAN environments, i.e. has knowledge of IP, Routing, SD-WAN solutions.
  • An awareness and proven track record of security monitoring and cyber security controls and defense measures.

If interested and to have detailed discussion, please share your CV with me- Deepthi.Praveen@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.