2nd Line Network Support Engineer

2nd Line Network Support Engineer

Contract position

Birmingham (On site)

Great opportunity to work as 2nd Line Network Support Engineer for a high profile , well-loved brand within IT Service company, based in Birmingham . We are looking to grow our team with committed people and seek a 2nd Line Network engineer to deliver for our customers.

Key Responsibilities:

• Network Monitoring & Event management via Orchestrator tools.
• Proactive monitoring and trending of network associated events
• Generation of WI's, knowledge sharing with peers and team
• Identifying and implementation of CSI
• Performing investigation and Diagnostics analysis of incidents and faults.
• Create workarounds, solutions and mitigations for identified issues.
• Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
• The reception of escalated customer fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service.
• To perform remote diagnostic tests where applicable to aid primary fault rectification.
• To ensure all work performed complies with the Company's quality requirements and ISO9000.

Your Experience :

• Working knowledge and experience of network concepts and protocols
• Ideally have knowledge of MS Service Center Support tool, Cisco SD-WAN, vManage, Live NX and Elastic monitoring tools.
• Thorough knowledge of network technologies relating to Cisco product set would be preferable.
• Experience of patching and maintaining, Windows, Linux platforms.
• Ideally have been in a support role in a WAN environments, i.e. has knowledge of IP, Routing, SD-WAN solutions.
• An awareness and proven track record of security monitoring and cyber security controls and defense measures.

If interested and to have detailed discussion, please share your CV with me- Deepthi.Praveen@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.