| Job Title: | 24/7 Linux Sysadmin |
| Contract Type: | Permanent |
| Location: | Basingstoke, Hampshire |
| Industry: | |
| Salary: | Competetive Salary and Package |
| Start Date: | ASAP |
| REF: | LinSysAd/TC/018_1560343841 |
| Contact Name: | Tommy Clifford |
| Contact Email: | Tommy.Clifford@projectpeople.com |
| Job Published: | almost 5 years ago |
Job Description
Key Performance Indicators
- Feedback from Customers, Service Delivery Management, Project Manager etc.
- Technical Assessments.
- Proven track record of problem resolutions.
- Evidence of sharing and re-use of knowledge.
- Successful production of documentation.
- Successful management and implementation of changes.
- Improvement/ enhancements to service delivery.
- Meets and improves service level requirements.
- Successful management of escalations in a timely manner.
- Meets project deadlines and costs within own area of responsibility.
- Errors with workarounds or fixes provided in a timely manner.
- Percentage of customer problems resolved within required timescales.
- Feedback from colleagues, team manager and other team members.
- Contribution to service improvements.
- Up to date personal learning plan.
Technical Skills:
- 1-2 years' experience in a customer service or helpdesk supporting software technology
- Excellent Customer Service skills and a demonstrated success exceeding customer expectations
- Familiarity with analysis and debugging skills with experience in troubleshooting
- Hands on Linux experience
Capability, Knowledge & Expertise
* People skills
* Ability to work in a team
* Ability to work in 24/7 shift patterns
* Strong planning and problem-solving abilities
* The ability to work well under pressure
* A self-starting approach and strong communication skills
Project People is acting as an Employment Agency in relation to this vacancy.
