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1st Line Technical Support Agent

Job Title: 1st Line Technical Support Agent
Contract Type: Contract
Location: Bracknell
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 month rolling
REF: 1st Line Bracknell_1718006574
Contact Name: Chris Perry
Contact Email: chris.perry@projectpeople.com
Job Published: 4 days ago

Job Description

1st Line Technical Support Agent

Brief Overview of role / project:

We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Mandatory Skills (Candidate must have all):

  • Attention to detail with right first-time attitude.
  • A motivated self-starter with a focus on processes.
  • Experience working in a customer facing environment.
  • Understanding of ITIL processes would be beneficial.
  • Basic networking knowledge

Project People is acting as an Employment Business in relation to this vacancy.