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1st Line Service Desk Engineer

Job Title: 1st Line Service Desk Engineer
Contract Type: Permanent
Location: London
Industry:
Salary: Negotiable
REF: PP-CB-C-L-SDE_1718267188
Contact Name: Cassie Butcher
Contact Email: cassie.butcher@projectpeople.com
Job Published: about 1 month ago

Job Description

We are seeking a 1st Line Service Desk Engineer to join our Global IT Services Company in a permanent position with the opportunity to train to become an Technical Support Engineer. The role will be based in London (On-sit Day/Night shift).

Responsibilities & Skills:

  • The successful applicant will be a 1st Line Service Desk Engineer, keen to learn and be trained in the below:
  • Experience of working as a 1st Line Service Desk Engineer
  • Works within a team with some supervision supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
  • Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
  • Technical Assessments.
  • Correct management of processes followed to deliver service.
  • Improvement/enhancements to service delivery.
  • Known errors with workarounds or fixes loaded in knowledge database.
  • Percentage of customer problems resolved within required timescales.
  • Meets service level requirements.
  • Contribution to service improvements.

This is an urgent requirement; please apply as soon as possible if you would like to be considered. Please apply via this site in the first instance, or send a CV to cassie.butcher@projectpeople.com A national security clearance is required for this role so candidates must either hold this level of clearance or be willing to achieve this.

Project People is acting as an Employment Agency in relation to this vacancy.