The people you want to do business with
Customer relations recruitment is a challenge in complex technical sectors because it’s effectively the opposite of what you do well the rest of the time. CVs are one page, not five, and what you need is to quickly identify the personal characteristics that can keep your brand perception positive in the eyes of customers who need something sorted.
Clients come to us with customer relations team recruiting challenges because of our proven expertise in mobile support services, our robust, repeatable resourcing process and the tools we use to understand who is understanding enough to do the job well.
You can use us to manage the whole process of volume customer service recruitment, or we can simply augment your in-house recruiting team during periods of extraordinary demand, acting as a reliable and easy to engage release valve for when you have a burst of pressure.
Our recruiting consultants can be available on your site for when you need them. You can look on Project People as a flexible extension of your in-house team and depend on us to:
- Work with you to develop targeted recruitment campaigns
- Intelligently handle responses, keep in process candidates warm through relevant and engaging communications and ensure that the recruitment process is a positive extension of your employer brand proposition
- Use benchmarked assessment techniques to gauge cultural fit and candidate suitability for demanding public facing, customer relations roles
- Support with offer management, onboarding and the wider administrative burden associated with critical and high volume hiring
We go further to ensure the right candidates are quickly identified and considered. Project People’s extensive infrastructure will be available to supplement and expand sourcing options.
You can rely on Project People proven track record to help your in-house recruiting team respond to demands of your customer relations team. Get in touch today.