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Travel Booking Agent

Job Title: Travel Booking Agent
Contract Type: Permanent
Location: Oxfordshire, England
Industry:
Salary: Competitive
Start Date: ASAP
REF: PP/ND/TA_1528217712
Contact Name: Nicola Dickson
Contact Email: nicola.dickson@projectpeople.com
Job Published: 13 days ago

Job Description

Our Oxfordshire based client is looking for a Travel Booking Agent to be based out of their stylish offices.

Key Responsibilities:

  • Producing and checking Itinerary documents
  • Ensuring the ticketing date is correct whilst also making sure all names and flights match the booking
  • Reading, understanding and issuing contracts
  • Issuing airline and rail Passes
  • Communicating with helpdesk and airlines about problems relating to ticketing or contracts
  • Be able to communicate any errors found with tickets and or Journey Desk flights back to Country Specialists resolving the problem quickly and efficiently
  • Using CRM to capture personal data such as seat data, meal requests, airline membership details
  • Managing the airline queues and distributing urgent work from the queues to your colleagues on a rota basis
  • Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, Round the World fares and all other associated ticketing queries
  • Check work produced by other ticketers in the team on a rota basis

Person Specification:

  • Proven ability to meet and exceed deadlines
  • Able to manage time effectively
  • High organised with a great attention to detail
  • Good communicator at all levels
  • MS office experience
  • Strong team player

If this role is of interest to you, please send your CV to nicola.dickson@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.