Travel Booking Agent

Our Oxfordshire based client is looking for a Travel Booking Agent to be based out of their stylish offices.

Key Responsibilities:

• Producing and checking Itinerary documents
• Ensuring the ticketing date is correct whilst also making sure all names and flights match the booking
• Reading, understanding and issuing contracts
• Issuing airline and rail Passes
• Communicating with helpdesk and airlines about problems relating to ticketing or contracts
• Be able to communicate any errors found with tickets and or Journey Desk flights back to Country Specialists resolving the problem quickly and efficiently
• Using CRM to capture personal data such as seat data, meal requests, airline membership details
• Managing the airline queues and distributing urgent work from the queues to your colleagues on a rota basis
• Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, Round the World fares and all other associated ticketing queries
• Check work produced by other ticketers in the team on a rota basis

Person Specification:

• Proven ability to meet and exceed deadlines
• Able to manage time effectively
• High organised with a great attention to detail
• Good communicator at all levels
• MS office experience
• Strong team player

If this role is of interest to you, please send your CV to nicola.dickson@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.