Travel Agency Support Administrator (Ticketing)

Responsibilities include:

• Producing and checking clients Final Itinerary documents
• Issuing nett IT fares using CAT35 ticketing or building using Manual fare building, making sure all names and flights match the booking
• Issuing published fares ensuring the ticketing date is correct whilst also making sure all names and flights match the booking
• Making cost savings by better ticketing or using different contracts.
• Be able to read the airline contracts that we have and understand the terminology associated with the rules and fare notes
• Issuing airline air passes and Rail Passes
• Communicating with helpdesk (GDS - galileo - amadeus ) and other airlines about problems relating to ticketing or contracts
• Be able to communicate any errors found with tickets and or Journey Desk flights back to Country Specialists resolving the problem quickly and efficiently
• Demonstrating an understanding of the class structure and airline alliances
• Using Galileo to capture personal data such as seat data, meal requests, airline membership details and linking PNRs together
• Managing the airline queues and distributing urgent work from the queues to your colleagues on a rota basis
• Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, Round the World fares and all other associated ticketing queries
• Check work produced by other ticketers in the team on a rota basis

Person Specification:

• GCSE (or equivalent) Grade C or above in Maths and English
• Previous travel industry experience is useful
• Proven ability to meet deadlines and manage time effectively
• Highly organised
• Excellent attention to detail
• Keen to learn and be receptive to continued on-the-job training
• Good communicator at all levels within a business
• Flexible and willing to turn hand to any work that needs to be completed
• Good understanding of Microsoft Word, Excel and Outlook
• Strong team player who is also comfortable working independently

Project People is acting as an Employment Agency in relation to this vacancy.