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Third Party Manager

Job Title: Third Party Manager
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months
REF: AT - TPM_1529340545
Contact Name: Adam Thompson
Contact Email:
Job Published: 8 months ago

Job Description

Third Party Manager

Third Party Manager required for a leading global information and communications technology (ICT) solutions provider, to assist with a recently signed managed service contract for a UK Mobile Operator.

Reporting to the Transition Manager you will responsible for the Third Party Management function of a Mobile Circuit & Packet Core Network alongside a BSS ICT system to achieve the agreed contract service levels.

6 month contract initially - to start ASAP

Key Responsibilities:

  • Establishing the Third Party management regime and governance for the contract
  • Support the recruitment of the Service Management team (Including producing job specifications and interviewing /selecting staff).
  • Build and develop the ongoing service relationship with the customer
  • Accountable & responsible for the Third Party process, procedure and delivery
  • Be accountable for overall Third Party Management satisfaction and service delivery to contractual SLAs and KPIs from customer perspective
  • Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Change, Problem & Configuration ) to deliver a consistent experience and excellent service
  • Ensure business objectives are achieved through proactive and diligent management of Third Party's to successful conclusion and delivering an excellent customer experience
  • Establish and maintain timely communications with all Third Party stakeholders
  • Conducts holistic Third Party management reviews with customers, covering full suite of relevant services
  • Deal with the final physical delivery of Third Party implementation
  • Coordinate Third Party documentation and communication
  • Provide technical and application guidance and support throughout the Third Party process, including known errors and workarounds
  • Manages the relationship and governance with all third-parties. Manage operations relationship with direct contractors and customer's sub-contractors.
  • Accountable for performance against agreed OLAs/SLAs/KPIs within third-parties.
  • Working with internal organization and Third parties organization for effective communication and reporting - at an operational level and at management levels
  • Liaising with partner organization and third-parties and Process Management group to implement effective service delivery processes, operational interfaces and OLAs/WLA.
  • Implements controls to measure and monitor contractual compliance by the partner organization and third-parties for the account or engagement.
  • Continually evolves the Third Party management discipline in line with recognized industry best practices
  • Educates the wider business on Third Party Management processes and benefits, driving compliance with the processes
  • Responsible for the Third Party Management SLA's identify and implement corrective actions as required.
  • Drive year on year continuous improvements in service quality across the Third Party Management by establishing a Continual Service Improvement process and relevant governance


  • Experience of large and complex service management contracts
  • Proven expertise in leading service and process improvement activities within a complex service delivery environment
  • Experience of working across a complex, matrix organization with an ability to develop forward plans and continuously achieve high performance
  • Experience in ICT Service Delivery preferably in client facing roles, either using own teams or via partner organizations
  • Experience in and knowledge of ICT Applications Service Delivery in Telecom operators
  • Experience in and knowledge of service delivery models
  • In depth understanding of SLAs and KPIs
  • In depth understanding of Managed Services Models
  • Experience of working at a senior level in client organizations
  • Experience of managing third-parties preferred

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