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Technical Specialist (3rd line)

Job Title: Technical Specialist (3rd line)
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Market rates
Start Date: ASAP
Duration: 6 months
REF: FJS-TS-C-TechSpec_1532703838
Contact Name: Tim Shepherd
Contact Email: tim.shepherd@projectpeople.com
Job Published: 5 months ago

Job Description

3rd line / Technical Support / Windows 10 / Windows 7 / Microsoft office / Desktop Support / Troubleshooting / Analysis

Role

A Technical Specialist is required in assisting with a number of Desktop Technology upgrade projects.

- Windows 7 to Windows 10

- Office 2010 to Office 2016

- Hardware refresh - replacement of old Desktop and Laptop hardware

Assist with technical analysis to assess impact of upgrading software and hardware.

Assist with the design (and documentation of same) for the above projects.

Create laptop/PC builds as part of the design process for the above.

Experience

Microsoft office upgrades - planning, assessment - spotting potential issues before they happen. Knowledge of potential issues to be expected during such upgrades - eg: dealing with impact of old file versions, Office add-ins, Macros, VBA code etc.

Desktop rollouts (Microsoft Windows). Experience with the build process and logistics involved in a country-wide rollout. Impact assessment of rolling out new technology - what may 'break' and how should you prepare for it.

Background in support of Desktop technologies - PCs, Laptops, Applications.

A technical 'all-rounder'.

Windows desktop technologies - Windows 7 or greater

Microsoft Office - good understanding of technical features, implementation methods, settings (Group Policy, and how it's used to control the Office environment).

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world.

Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.

Diversity

Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.