|Job Title:||Technical Project Manager - Operational Readiness|
|REF:||CC - TPMOR_1534352373|
|Contact Name:||Christopher Casey|
|Job Published:||about 1 month ago|
Technical Project Manager- Operational Readiness
Department: New Platforms
Location: Cambridge/Home based
Qualities we are looking for:
- Ability to work in a high pressure environment where priorities often change and need to be addressed rapidly.
- Experience in a production environment supporting mission-critical applications.
- Ability to understand, analyse, and communicate operational designs, operational issues, and project status to key stakeholders
- Collaborative approach to working and ability to work independently with team members in Europe, India and the US.
Skill, Qualifications and Experience:
- Ability to lead and design a'Service Design or ServiceDefinition' based onITIL for a Managed Service for 2 new complex solutions for our customers. The service must include all day to day operational aspects post launch. Service Design must include:
- Service Catalogue Management
- Service Level Management
- Information Security Management
- Capacity Management
- Availability Management
- Tools to support the above Service
- Ability to lead the software selection for new products required for the Service Design.
- Ability to design configuration and integration of selected tools to effectively and efficiently deliver the service.
- Communicate proactively with all involved personnel to identify problems, create solutions, and implement quick resolutions.
- Ability to plan the design and implementation of a new Service.
- Ability to clearly document project risk assessments including impact and mitigation response.
Ideal candidate will have:
- Proven and demonstrable experience of designing and implementing a Service Design in a complex technical environment.
- Previous experience in a Video/Media environment or highly complex technical environment.
- Exposure to OTT video multi-device clients.
- Demonstrable experience of IT support of applications and services operating as *aaS.
Project People is acting as an Employment Business in relation to this vacancy.
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