Systems Analyst

Great position open for a System's Analyst with experience of management of systems and tools and experience of working in an agile environment, to come on-board and work for a reputable telecommunications company based in Reading. This will be a 6 month initial contract position with competitive rates on offer.

Role purpose:

• Support the management of the client's systems in-house and put in place processes for it to become an excellently managed tool
• Relationship management between the client and customer
• Development pipeline management - prioritising according to business needs and impacts
• Ownership of configurations and deployments, along with the day to day running/management of the tool
• Act as a central point of contact to own all the customers related processes/issues/workstreams

Key experience:

• Some experience/ownership of a business systems tool
• Some experience working with internal and external stakeholders
• Technical aptitude and desire to learn (technical training will be provided)
• Self starter and can manage own workload
• The ability to manage multiple workstreams with challenging deadlines
• Comfortable working in a sometimes unstructured and dynamic environment. An agile and flexible approach is a must.
• The ability to handle rapid changes and can prioritise accordingly. Manage business expectations.
• Excellent grasp of standard reporting tools such as MS Excel

Key responsibilities:

• Movement of the customer's day to day management from an outsourced tool to in-house. The creation of processes to support best practice and excellent end user experience.
• Working with various stakeholders to take an idea from concept to deployment. Interpret and respond appropriately to stakeholder requirements for support and information.
• Management of out-sourcing for more complex changes with the client and the management of these deployments.
• Management of a support inbox - ensuring our end users receive great customer service and cases are closed within SLA's
• General Maintenance of the client's systems, user documentation and training materials
• Proactively seek to identify and make improvements to the client's processes and systems, though simplification, automation and innovation
• Support the Solutions and Systems Lead and Head of BPT

Project People is acting as an Employment Business in relation to this vacancy.