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System Analyst - Contact Centre

Job Title: System Analyst - Contact Centre
Contract Type: Permanent
Location: South East England, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: AO/SystemAnalyst2017_1500888203
Contact Name: Alanna O'Connor
Contact Email: alanna.oconnor@projectpeople.com
Job Published: 26 days ago

Job Description

System Analyst - Contact Centre

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Permanent Maidenhead

Project People are currently recruiting for a System Analyst based in Maidenhead.

The successful candidate will be supporting the Contact Centre channel with data analysis of the dialler system (Genesys) that is used in all of the contact centres. You will be translating the data into useful insights and on how to improve the contact centre operations

You will be reporting into the Head of Channel Operations and supporting 3 Incident and Operations Managers where you will be identifying key performance issues from all of the system data and offering general support in anything system related

Knowledge and Experience

You will need to be able to demonstrate the following:-

Experience of translating complex data into simple insights and used those insights to make operational recommendations and influenced change.

Technical Requirements:

  • Excel
  • SQL querying
  • SAS would be desirable but not essential

You will need to have excellent communication skills and able to influence and implement change and able to make recommendations to line management based on the analysis of data.

If you would like to apply for this position, please send your CV in Word version to alanna.oconnor@projectpeople.com or 0118 928 5550

Project People is acting as an Employment Agency in relation to this vacancy.