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System Analyst (Channel Operations) - Perm - Berkshire

Job Title: System Analyst (Channel Operations) - Perm - Berkshire
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: eg/ SystemAnalyst/ P_1497865447
Contact Name: Eva Graf
Contact Email:
Job Published: about 1 year ago

Job Description

System Analyst (Channel Operations) - Permanent - Berkshire

We are looking for a Data Analyst or System Performance Analyst, who can support the Contact Centre channel with reporting and data analysis primarily of the dialler system Genesys.

Reporting into a Head of Channel Operations, you will be supporting 3 Incident and Operations managers in identifying key performance issues from all the system data, and offering general support in anything system related.

Technical Requirements:

  • Advanced Excel
  • SQL querying
  • SAS - very nice to have

The ideal candidate will be:

  • able to have difficult conversations
  • able to influence and implement change
  • able to make sensible recommendations to line management based on analysis of data

If this role sounds interesting to you, please apply today or send your CV directly to

System Analyst (Channel Operations) - Permanent - Berkshire

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