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System Analyst (Channel Operations) - Perm - Berkshire

Job Title: System Analyst (Channel Operations) - Perm - Berkshire
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: eg/ SystemAnalyst/ P_1497865447
Contact Name: Eva Graf
Contact Email: eva.graf@projectpeople.com
Job Published: about 2 months ago

Job Description

System Analyst (Channel Operations) - Permanent - Berkshire

We are looking for a Data Analyst or System Performance Analyst, who can support the Contact Centre channel with reporting and data analysis primarily of the dialler system Genesys.

Reporting into a Head of Channel Operations, you will be supporting 3 Incident and Operations managers in identifying key performance issues from all the system data, and offering general support in anything system related.

Technical Requirements:

  • Advanced Excel
  • SQL querying
  • SAS - very nice to have

The ideal candidate will be:

  • able to have difficult conversations
  • able to influence and implement change
  • able to make sensible recommendations to line management based on analysis of data

If this role sounds interesting to you, please apply today or send your CV directly to Eva.Graf@projectpeople.com

System Analyst (Channel Operations) - Permanent - Berkshire

Project People is acting as an Employment Agency in relation to this vacancy.