SUPPORT ENGINEER - (Windows, SQL / T-SQL, VB.Net)

Reporting to the Support Manager, the successful candidate will be responsible for:

• Incident logging, investigation and escalation.
• Analysis of problems and their root-causes for incidents raised by customers
• Adherence to agreed KPI's
• Remote and on-site installations/upgrades of client systems
• Visiting client sites as and when required
• Working closely with other departments across the organisation.

KNOWLEDGE & EXPERIENCE:

EXPERIENCE

• Minimum 2 years commercial experience in a technical client-facing role.
• Strong commercial MS SQL experience.

KEY TECHNICAL SKILLS

• Knowledge of T-SQL, including stored procedures, functions and synonyms.
• Experience working with MS SQL Server 2008 (and above) installation, sizing and performance troubleshooting.
• Windows and Network experience, including Window Server 2008 onwards, Active Directory and Windows security, IIS, COM+/MTS, DCOM, MMQ

KEY COMPETENCIES

• Methodical, hardworking and enthusiastic with the ability to work under pressure, and with competing priorities.
• Strong written and verbal communication skills (face-to-face and telephone).
• Excellent time management skills.
• Logical thinking with proven problem-solving abilities.
• Strong sense of ownership and client focus.

DESIRABLE

• Programming experience in VB.Net or C# would be advantageous
• PowerShell scripting knowledge.
• Proven experience of client relationship development.
• Experience in the financial market place would be beneficial.
• A degree or equivalent level qualification

Please note that as part of the interview process, candidates will be required to take a technical test.