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Service Performance Manager (RAN Network)

Job Title: Service Performance Manager (RAN Network)
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: PP/CK/ServicePerform_1519404316
Contact Name: Caroline Kennedy
Contact Email:
Job Published: about 1 year ago

Job Description

SERVICE PERFORMANCE MANAGER (RAN NETWORK) required to work for a telecoms company based in Berkshire.

The Service Performance Manager (RAN Network) contributes to delivering the Operations outcomes of:

  • Reporting and monitoring of KPI's providing valuable insight.
  • Predicting and prevent negative impacts on the network.
  • Managing and influencing unilateral suppliers.
  • Providing insight on supplier performance and challenge.
  • Engaging effectively with the shareholders.
  • Anticipating shareholder requirements and needs.
  • Identifying opportunities for continuous service improvement including IT requirements and justification.
  • Providing clear communication on Network Performance to all internal and external stakeholders.

To deliver the outcomes, the Service Performance Manager (RAN Network) has the following responsibilities:

  • Manage and report on performance SLA's.
  • Manage network performance and assure supplier delivery on performance.
  • Responsible for reviewing service reports.
  • Identify issues and explore opportunities for network performance optimisation.
  • Responsible for liaising internally and with shareholders when non operations related performance issues are identified.
  • Support the development of service improvement plans for network performance.
  • Provide insight during the formal governance process.
  • Responsible for identifying risks on behalf of Operations in the roles area.
  • Responsible for maintaining shareholder relationships in relation to the role of Service Performance Manager.
  • Consulted on release and deployment management.
  • Responsible for contributing to team strategy / roadmap to further improve services maximising quality and minimising costs. Ensuring our network performance / services are ahead of the competitors.
  • Responsible for assuring RAN/Transmission Network Performance related Problem Management ensuring systematic issues are captured and resolved.

The successful Service Performance Manager (RAN Network) will have:

  • A thorough understanding of the 2G/3G/4G system architecture.
  • Extensive experience in an Operational Mobile Radio Network environment.
  • Experience of working in a customer facing role, preferably in Managed service environment.
  • A proven track record of managing contracts to deliver maximum value.
  • Strong influencing skills Excellent time keeping, meeting management skills and organisation skills.
  • Comprehensive understanding of Key Performance Indicators and measures used to assess service quality within the 2G/3G/4G network systems and subsystems.

To apply for the Service Performance Manager (RAN Network) please send your CV to

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