Service Operations Manager (Telcoms)

Service Operations Manager (Telco)

Berkshire (Permanent)

The Role:

Responsible for overall performance of Service Operations across a major network operator account, prioritising and managing service to meet shareholder expectations.

Responsibilities:

The Service Operations Manager has overall accountability to deliver outcomes of:

• Acting as the escalation point for incident management and provide assurance and reporting to shareholders.
• Reporting and monitor KPI's providing valuable insight.
• Predicting and prevent negative impacts on the network.
• Developing and supporting CSI initiatives.
• Define and agree targets for Service Operations performance
• Engaging effectively with shareholders and suppliers
• Lead and direct meetings to deliver role outcomes and support inputs

Experience Required:

• Demonstrable experience in a Customer Centric Service Operations role
• Experience working within a Telecoms environment
• ITIL (or equivalent) Operational standards education
• Experience of stakeholder management
• Confident leadership style
• Knowledgeable of mobile infrastructure

Project People is acting as an Employment Agency in relation to this vacancy.