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Service Operations Manager (Telcoms)

Job Title: Service Operations Manager (Telcoms)
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/LG/SOM/AR_1520614717
Contact Name: Laura Gallagher
Contact Email: laura.gallagher@projectpeople.com
Job Published: 5 months ago

Job Description

Service Operations Manager (Telco)

Berkshire (Permanent)

The Role:

Responsible for overall performance of Service Operations across a major network operator account, prioritising and managing service to meet shareholder expectations.

Responsibilities:

The Service Operations Manager has overall accountability to deliver outcomes of:

  • Acting as the escalation point for incident management and provide assurance and reporting to shareholders.
  • Reporting and monitor KPI's providing valuable insight.
  • Predicting and prevent negative impacts on the network.
  • Developing and supporting CSI initiatives.
  • Define and agree targets for Service Operations performance
  • Engaging effectively with shareholders and suppliers
  • Lead and direct meetings to deliver role outcomes and support inputs

Experience Required:

  • Demonstrable experience in a Customer Centric Service Operations role
  • Experience working within a Telecoms environment
  • ITIL (or equivalent) Operational standards education
  • Experience of stakeholder management
  • Confident leadership style
  • Knowledgeable of mobile infrastructure

Project People is acting as an Employment Agency in relation to this vacancy.