Job Title: | Service Operations Manager (IT / Telco) Reading - Start ASAP |
Contract Type: | Permanent |
Location: | Reading, Berkshire |
Industry: | |
Salary: | Excellent Salary & Benefits |
Start Date: | ASAP |
REF: | PP/SOM/RG_1536136903 |
Contact Name: | Laura Gallagher |
Contact Email: | laura.gallagher@projectpeople.com |
Job Published: | over 5 years ago |
Job Description
Service Operations Manager (Permanent)
Reading
The Company:
A leading UK Communications Company, who are at the forefront of exciting Telecoms and IT Technology. They are currently seeking a Service Operations Manager to join their team on a permanent basis, located in their newly refurbished and state of the art offices in Central Reading, just a stones throw away from the main station. They offer an excellent work / life balance, flexibility to work from home, as well as excellent salaries and benefits packages.
The Role:
The Service Operations Manager contributes to delivering the Operations outcomes of:
- Acting as the escalation point for incident management and provide assurance and reporting to shareholders.
- Reporting and monitor KPI's providing valuable insight.
- Predicting and prevent negative impacts on the network.
- Supporting CSI initiatives.
Responsibilities:
- Accountable for assuring incident management activity in suppliers.
- Accountable for the Major Incident Procedure.
- Responsible for being the management escalation point for suppliers for incidents that need escalation.
- Responsible for incident closure.
- Responsible for reviewing reports on service quality of suppliers.
- Responsible for monitoring SLAs for suppliers in incident management and managing supplier performance.
- Responsible for identifying risks to the network.
Experience Required:
- Demonstrable experience in a Customer Centric Service Operations role, ideally gained within an IT / Telco environment
- Knowledgeable of mobile infrastructure
- Good understanding of monitor and alert practices
- Experience of stakeholder management
- Confident leadership style
- ITIL (or equivalent) Operational standards education
If you would like to be considered for this exciting opportunity, please send a copy of your CV to Laura.Gallagher@projectpeople.com
Project People is acting as an Employment Agency in relation to this vacancy.
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