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Service Operations Manager (IT / Telco) Reading - Start ASAP

Job Title: Service Operations Manager (IT / Telco) Reading - Start ASAP
Contract Type: Permanent
Location: Reading, Berkshire
Salary: Excellent Salary & Benefits
Start Date: ASAP
REF: PP/SOM/RG_1536136903
Contact Name: Laura Gallagher
Contact Email:
Job Published: 11 months ago

Job Description

Service Operations Manager (Permanent)


The Company:

A leading UK Communications Company, who are at the forefront of exciting Telecoms and IT Technology. They are currently seeking a Service Operations Manager to join their team on a permanent basis, located in their newly refurbished and state of the art offices in Central Reading, just a stones throw away from the main station. They offer an excellent work / life balance, flexibility to work from home, as well as excellent salaries and benefits packages.

The Role:

The Service Operations Manager contributes to delivering the Operations outcomes of:

  • Acting as the escalation point for incident management and provide assurance and reporting to shareholders.
  • Reporting and monitor KPI's providing valuable insight.
  • Predicting and prevent negative impacts on the network.
  • Supporting CSI initiatives.


  • Accountable for assuring incident management activity in suppliers.
  • Accountable for the Major Incident Procedure.
  • Responsible for being the management escalation point for suppliers for incidents that need escalation.
  • Responsible for incident closure.
  • Responsible for reviewing reports on service quality of suppliers.
  • Responsible for monitoring SLAs for suppliers in incident management and managing supplier performance.
  • Responsible for identifying risks to the network.

Experience Required:

  • Demonstrable experience in a Customer Centric Service Operations role, ideally gained within an IT / Telco environment
  • Knowledgeable of mobile infrastructure
  • Good understanding of monitor and alert practices
  • Experience of stakeholder management
  • Confident leadership style
  • ITIL (or equivalent) Operational standards education

If you would like to be considered for this exciting opportunity, please send a copy of your CV to

Project People is acting as an Employment Agency in relation to this vacancy.