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SERVICE OPERATIONS MANAGER

Job Title: SERVICE OPERATIONS MANAGER
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: COMPETITIVE
Start Date: ASAP
REF: SOPSW001_1536136624
Contact Name: Simmone West
Contact Email: simmone.west@projectpeople.com
Job Published: 19 days ago

Job Description

Service Operations Manager.

Reading.

You will be acting as the escalation point for incident management and provide assurance and reporting to stakeholders. Reporting and monitor KPI`s providing valuable insight. predicting and prevent negative impacts on the network. Supporting CSI initiatives and engage effectively with shareholders and suppliers. You will ideally come from a telecoms, fixed line or MVNO background and have experience in Service/Operations/problem management. ITIL certified with some experience in Six Sigma and Agile. This role also offers flexible working.

  • Formal communications qualification.
  • Security check cleared.
  • Demonstrable experience in a Customer Centric service Operations role.
  • Good understanding of monitor and alert practices.
  • Experience in stakeholder management.
  • Confident leadership style.
  • Knowledgeable of mobile infrastructure.
  • Able to stay calm under pressure.
  • Good at prioritising.
  • Good Matrix management experience.

If this sounds like something you are interested in please send your CV to simmone.west@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.