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Service Operations Manager

Job Title: Service Operations Manager
Contract Type: Permanent
Location: Reading, Berkshire
Salary: Competitive Salary + bonus + benefits
REF: SM/P/SOM_1534325038
Contact Name: Salome Maybanks
Contact Email:
Job Published: 8 months ago

Job Description

Service Operations Manager


Reading, Berkshire

I am currently recruiting for a Service Operations Manager on behalf of a leading Mobile Telecoms company based in Reading, Berkshire. This is a permanent position paying a competitive salary, 12.5%bonus and car allowance. This position requires someone with previous experience working in a similar position within mobile telecoms network environment.

As Service Operations Manager you will be responsible for managing the service operations for the mobile telecoms network. You will play a key role in interfacing with shareholders, reviewing supplier performance, managing escalations of incidents, strategic decision making, reporting into shareholders, providing insight and working to prevent negative impacts to the network.

Service Operations Manager - Responsibilities:

  • Accountable for assuring incident management activity in suppliers
  • Accountable for the Major Incident Procedure
  • Responsible for being the management escalation point for suppliers for incidents that need escalation
  • Responsible for reviewing reports on service quality of suppliers, along with monitoring SLAs for suppliers and managing their performance

Skills & Experience Required:

  • You will need to have worked in an operations management position within telecoms (mobile, fixed line or MVNO)
  • Have strong stakeholder management experience
  • Ability to demonstrate both commercial and operational acumen
  • ITIL certified
  • Experience in managing incident escalations (Major Incident Procedure)
  • Experienced in monitoring SLAs for suppliers in incident management and managing supplier performance
  • Able to identify and resolve risks
  • Agile, Six Sigma - nice to have

If you are interested in this permanent position and have the required operational experience please submit your CV on line.

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