Job Title: | Service Operations Manager |
Contract Type: | Permanent |
Location: | Berkshire, England |
Industry: | |
Salary: | Negotiable |
REF: | BS/PERM/SOM_1520872913 |
Contact Name: | Bhavna Sharma |
Contact Email: | bhavna.sharma@projectpeople.com |
Job Published: | about 6 years ago |
Job Description
Service Operations Manager
Permanent
Berkshire
The Role:
- Acting as the escalation point for incident management and provide assurance and reporting to shareholders.
- Reporting and monitor KPI's providing valuable insight.
- Predicting and prevent negative impacts.
- Engaging effectively with shareholders and suppliers.
- Accountable for assuring incident management activity in suppliers.
- Accountable for the Major Incident Procedure.
- Responsible for being the management escalation point for suppliers for incidents that need escalation.
- Responsible for incident closure.
- Responsible for reviewing reports on service quality of suppliers.
- Provide input to Initial Impact Assessment completion.
- Responsible for monitoring SLAs for suppliers in incident management and managing supplier performance.
- Responsible for identifying risks to the network.
- Responsible for assuring service security.
Skills & Experience:
- Will need an understanding of Operations within Telecoms
- Demonstrable experience in a Customer Centric Service Operations role
- Good understanding of monitor and alert practices
- ITIL (or equivalent) Operational standards education
- Experience of stakeholder management
- Confident leadership style
- Matrix management experience
If you would like to be considered for the role, please email your CV to - Bhavna.Sharma@projectpeople.com. Suitable candidates will be contacted before shortlisting.
Project People is acting as an Employment Agency in relation to this vacancy.
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