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Service Operations Manager

Job Title: Service Operations Manager
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
REF: BS/PERM/SOM_1520872913
Contact Name: Bhavna Sharma
Contact Email:
Job Published: 10 months ago

Job Description

Service Operations Manager



The Role:

  • Acting as the escalation point for incident management and provide assurance and reporting to shareholders.
  • Reporting and monitor KPI's providing valuable insight.
  • Predicting and prevent negative impacts.
  • Engaging effectively with shareholders and suppliers.
  • Accountable for assuring incident management activity in suppliers.
  • Accountable for the Major Incident Procedure.
  • Responsible for being the management escalation point for suppliers for incidents that need escalation.
  • Responsible for incident closure.
  • Responsible for reviewing reports on service quality of suppliers.
  • Provide input to Initial Impact Assessment completion.
  • Responsible for monitoring SLAs for suppliers in incident management and managing supplier performance.
  • Responsible for identifying risks to the network.
  • Responsible for assuring service security.

Skills & Experience:

  • Will need an understanding of Operations within Telecoms
  • Demonstrable experience in a Customer Centric Service Operations role
  • Good understanding of monitor and alert practices
  • ITIL (or equivalent) Operational standards education
  • Experience of stakeholder management
  • Confident leadership style
  • Matrix management experience

If you would like to be considered for the role, please email your CV to - Suitable candidates will be contacted before shortlisting.

Project People is acting as an Employment Agency in relation to this vacancy.