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Service Engineer (Solar Energy) (m/f) - Nuremberg, Germany

Job Title: Service Engineer (Solar Energy) (m/f) - Nuremberg, Germany
Contract Type: Contract
Location: Germany, Germany
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 3 Months+
REF: PP/HGSE/C/CL_1495619668
Contact Name: Clara Lauer
Contact Email: clara.lauer@projectpeople.com
Job Published: 3 months ago

Job Description

Service Engineer (Solar Energy) (m/f) - Nuremberg, Germany - 3 months+ - immediate start

Service Engineer (Solar Energy) (m/f) - Nuremberg, Germany - 3 months+ - immediate start

Job Purposes

Pre-sales support

Pre-sales testing support, holding workshops with customer or partner on technical issues.

Bidding support on technical and engineering related part.

Presentation of the technical service, solar products during some living exposition of solar energy

Follow up issues that may arise during testing/workshop/bidding activities.

Engineering support

Supervising the project engineering process, including kick-off meetings, hardware and software supervision, acceptance tests.

Onsite support for site survey, installation or commissioning when necessary.

Commissioning, improvement of the troubleshooting, intervention on site when necessary Interface with engineering partner to locate technical problems that may arise during the engineering process.

Maintenance support.

  • Responsible for Hotline support and level 2 engineer support;
  • Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
  • Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
  • Responsible for handling technical cases on ticket system
  • Responsible for Network Upgrade/Swap according to the team planning.
  • Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.

Key Attributes

  • Good customer relationship management skills
  • Ability to absorb and then fully communicate technical information and data
  • Approachable, adaptable and solution-orientated
  • Very organized, reliable and consistent
  • Tenacious, Dedicated and Self-sufficient

Experience Required

  • Experience in solar energy industry or equivalent (technical service, commissioning service)
  • Focused customer service background
  • Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
  • Good Understanding of PV plant structures, roof top structures.
  • Multi-skilled in both the theoretical and practical aspects of electrical work
  • Network engineering / Routing skills are a plus
  • Able to identify the root cause of a technical problems (SW or HW)
  • Languages: English/German

Qualifications

Essential:

  • Being used to working with DC and AC current
  • Being aware of risks and responsibility for team members when working on-site
  • Driving License

Please note due to the high volume of applications we receive it is unfortunately not always possible to respond to every application.

Project People is acting as an Employment Business in relation to this vacancy.