Job Title: | Service Desk Analyst - Non Technical |
Contract Type: | Contract |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | 6 months |
REF: | X/SDA/Sara_1505902306 |
Contact Name: | Sara Rowe |
Contact Email: | sara.rowe@projectpeople.com |
Job Published: | over 6 years ago |
Job Description
Service Desk Analyst - Non Technical - 6 months + Reading - 12 hr shifts (days & nights)
Role:
Be single point of contract for all internal and external customers and is responsible for the interface into ICT & Network Operations for all incidents and service requirements
Facilitate the restoration of incidents through careful 1st line diagnostics and timely assignment of tickets to the relevant resolving groups
Ensure a prompt and professional response to all types of enquiries into the Service Desk (Calls, Tickets, Emails)
Manage escalations as per Standard Operating Procedures
Manage E2E Service Level performance across all operational partners via Jeopardy Management process
Skills:
Experience working in a Service Desk environment
Knowledge of Remedy
Working knowledge of MS packages - Excel, PowerPoint, Word
Excellent communication skills and able to develop and manage relationships
ITIL
Project People is acting as an Employment Business in relation to this vacancy.
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