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Service Desk Analyst - Non Technical

Job Title: Service Desk Analyst - Non Technical
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
Duration: 6 months
REF: X/SDA/Sara_1505902306
Contact Name: Sara Rowe
Contact Email:
Job Published: 12 months ago

Job Description

Service Desk Analyst - Non Technical - 6 months + Reading - 12 hr shifts (days & nights)


Be single point of contract for all internal and external customers and is responsible for the interface into ICT & Network Operations for all incidents and service requirements

Facilitate the restoration of incidents through careful 1st line diagnostics and timely assignment of tickets to the relevant resolving groups

Ensure a prompt and professional response to all types of enquiries into the Service Desk (Calls, Tickets, Emails)

Manage escalations as per Standard Operating Procedures

Manage E2E Service Level performance across all operational partners via Jeopardy Management process


Experience working in a Service Desk environment

Knowledge of Remedy

Working knowledge of MS packages - Excel, PowerPoint, Word

Excellent communication skills and able to develop and manage relationships


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