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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: x/eg/servicedesk_1495014970
Contact Name: Elizabeth Gilpin
Contact Email:
Job Published: 11 months ago

Job Description

Service Desk Analyst. Reading. 24/7 shift rota. Contract role- 6 months.

Service Desk analysts required to work on 24/7 shift rota to provide support within a newly established team to the incident management team. Being lead by the Service Desk manager you will manage the end to end service level performance across all operational partners.

Single point of contact for operations.

Facilitate the restoration of incidents through careful 1st line diagnostics and timely assignment of tickets to the relevant resolving groups.

Perform impact analysis.

Manage escalations

Provide device testing/ fault replication support for voice and data services.

The successful Service Desk Analysts will have:

  • Experience of working in a fast paced operational environment.
  • Working knowledge of Microsoft packages
  • a logical approach to problem solving and great attention to detail.
  • Familiar with ITSM tool sets (i.e Remedy)
  • ITIL (Foundation)

Please apply to

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