Service Desk Agent

For one of the European Institutions based in Brussels, we are currently looking for a Service Desk Agent to work on-site in Brussels.

Tasks:

• User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail
• Follow-up of incidents related to information systems
• Organisation of the reporting of helpdesk activities
• Follow-up of user requests
• Follow-up of bug reports
• Mastering of information sites and maintenance of the unit's knowledge base
• Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues

Requirements:

• Bachelor or Master, preferably in IT
• Fluent in both languages (EN/FR).
• Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications.
• At least 1 year experience with support tools or techniques, documentation writing or training (e.g. Atlassian Confluence, Jira, ServiceNow).
• Strong experience with MS Office.
• Certification or expertise in ITIL processes in the context of incident, problem and change management.

We Offer

We offer the opportunity to work in a fast growing and dynamic team on challenging national and international projects in different industries. We also offer the opportunity to continuously deepen your knowledge and to further develop your personal competencies.

Role open for both employee and freelance contract!

Project People is acting as an Employment Agency in relation to this vacancy.