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Service Design and Transition Manager (ITIL) - Berkshire - Perm

Job Title: Service Design and Transition Manager (ITIL) - Berkshire - Perm
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: PP/P/SDTM/FC_1516380455
Contact Name: Fred Cope
Contact Email:
Job Published: about 2 months ago

Job Description

Service Design and Transition Manager (ITIL) - Berkshire - Permanent

Leading Mobile Telecoms service provider have an exciting new function within the Operations department for a Service Design & Transition Manager. This is an amazing opportunity for the right individual to build a function around themselves and make a real impact within an already very successful Service Company.

The Service Design & Transition Manager contributes to delivering the Operations outcomes of:

  • Engaging effectively with the shareholders.
  • Anticipating shareholder requirements and needs.
  • Managing a shared roadmap.
  • Monitoring service KPIs and reporting to shareholders.

To deliver the outcomes, the Service Design and Transition Manager has the following responsibilities:

  • Responsible for leading, planning and coordinating service transition activities across functions, projects, suppliers and service teams
  • Responsible for developing and maintain stakeholder relationships including those within the company, MSPs and Shareholders. Actively improves communication and relationships across the business and our wider ecosystem
  • Responsible for owning and leading the Transition Planning and Support strategy, framework and process. Drives continuous improvement and ensures that it remains both efficient and effective
  • Responsible for maintaining and monitoring progress for service transition changes, issues, risks and deviations; including tracking progress on actions and mitigation of risks
  • Applies Service Design and Transition domain expertise to provide advice and guidance to internal and external colleagues
  • Accountable to review and report upon all service transition activities, including maintenance and integration of plans for specific service transitions
  • Manage the performance of your team, driving high performance by setting stretching and challenging objectives. Continually review these and provide feedback on an on-going basis
  • Be a true service provider - understand your customers' needs and encourage your team to deliver a great service internally and externally
  • Identify and develop talent within the wider Operations Team. Develop, support and coach staff to shine
  • Provide feedback and recognition across the whole organisation

Service Design and Planning

  • Accountable for working with stakeholders to define, document and agree operational requirements for new or modified services, documented within service design packages
  • Accountable for preparation activities for service transition, including assurance of shareholder/supplier activities
  • Responsible for providing good-quality knowledge and information about services and service assets
  • Service Testing
  • Accountable for planning and designing tests that validate services have been built against design specification
  • Accountable for evaluating test exit criteria and test exit reports
  • Responsible for ensuring that policies, processes and procedures are in place to protect the live operational environment
  • Responsible for ensuring there are efficient repeatable mechanisms for building, testing and deploying services and releases
  • Deployment and Early-life support
  • Accountable for leading early life support activities during service transition into live operations
  • Accountable for leading verification of deployment to ensure it achieves stakeholder requirements specified in the service design package without unexpected impact to other services
  • Accountable for leading the post implementation review and facilitating the agreement to close deployments

Continuous Improvement

  • Responsible for seeking feedback from wide range of stakeholders. Using this to improve themselves, their function, systems and processes and the company as whole
  • Responsible for supporting improvement to cross functional working
  • The successful Service Design & Transition Manager will have:
  • Significant industry experience
  • Detail technical knowledge or telecommunications solutions
  • Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners
  • Strong influencing skills across all levels of business
  • Excellent written and verbal communications skills with both technical and business orientated stakeholders
  • Good technical understanding of the RAN environment.
  • Understanding of operational environments including across the service management lifecycle (strategy, design, transition, operations and Continuous Service Improvement)

Please apply via this site in the first instance or send a CV with covering note to

Project People is acting as an Employment Agency in relation to this vacancy.