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Service Design & Transition Manager

Job Title: Service Design & Transition Manager
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: PP/CK/ServiceDesign_1519836561
Contact Name: Caroline Kennedy
Contact Email: caroline.kennedy@projectpeople.com
Job Published: 7 months ago

Job Description

We have an exciting new function within our Operations department for a Service Design & Transition Manager. This is an amazing opportunity for the right individual to build a function around themselves and make a real impact within an already very successful Service Company.

The Service Design & Transition Manager contributes to delivering the Operations outcomes of:

  • Engaging effectively with the shareholders.
  • Anticipating shareholder requirements and needs.
  • Managing a shared roadmap.
  • Monitoring service KPIs and reporting to shareholders.

To deliver the outcomes, the Service Design and Transition Manager has the following responsibilities:

Leadership

  • Responsible for leading, planning and coordinating service transition activities across functions, projects, suppliers and service teams
  • Responsible for developing and maintain stakeholder relationships including those within the company, MSPs and Shareholders. Actively improves communication and relationships across the business and our wider ecosystem
  • Responsible for owning and leading the Transition Planning and Support strategy, framework and process. Drives continuous improvement and ensures that it remains both efficient and effective
  • Responsible for maintaining and monitoring progress for service transition changes, issues, risks and deviations; including tracking progress on actions and mitigation of risks
  • Applies Service Design and Transition domain expertise to provide advice and guidance to internal and external colleagues
  • Accountable to review and report upon all service transition activities, including maintenance and integration of plans for specific service transitions
  • Manage the performance of your team, driving high performance by setting stretching and challenging objectives. Continually review these and provide feedback on an on-going basis
  • Be a true service provider - understand your customers needs and encourage your team to deliver a great service internally and externally
  • Identify and develop talent within the wider Operations Team. Develop, support and coach staff to shine
  • Provide feedback and recognition across the whole organisation

Service Design and Planning

  • Accountable for working with stakeholders to define, document and agree operational requirements for new or modified services, documented within service design packages
  • Accountable for preparation activities for service transition, including assurance of shareholder/supplier activities
  • Responsible for providing good-quality knowledge and information about services and service assets

Service Testing

  • Accountable for planning and designing tests that validate services have been built against design specification
  • Accountable for evaluating test exit criteria and test exit reports
  • Responsible for ensuring that policies, processes and procedures are in place to protect the live operational environment
  • Responsible for ensuring there are efficient repeatable mechanisms for building, testing and deploying services and releases

Deployment and Early-life support

  • Accountable for leading early life support activities during service transition into live operations
  • Accountable for leading verification of deployment to ensure it achieves stakeholder requirements specified in the service design package without unexpected impact to other services
  • Accountable for leading the post implementation review and facilitating the agreement to close deployments

Continuous Improvement

  • Responsible for seeking feedback from wide range of stakeholders. Using this to improve themselves, their function, systems and processes and the company as whole
  • Responsible for supporting improvement to cross functional working

The successful Service Design & Transition Manager will have:

  • Significant industry experience
  • Detail technical knowledge or telecommunications solutions
  • Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners
  • Strong influencing skills across all levels of business
  • Excellent written and verbal communications skills with both technical and business orientated stakeholders
  • Good technical understanding of the RAN environment.
  • Understanding of operational environments including across the service management lifecycle (strategy, design, transition, operations and Continuous Service Improvement)

To apply for the Service Design & Transition Manager please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.