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Service Delivery Manager (Agile/SharePoint/Intranet/Waterfall)

Job Title: Service Delivery Manager (Agile/SharePoint/Intranet/Waterfall)
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: Negotiable
Start Date: ASAP
Duration: 12 Months
REF: FJS_PP-C-E-CB-SDIW_1549964310
Contact Name: Cassandre Butcher
Contact Email:
Job Published: 6 months ago

Job Description

Service Delivery Manager (Agile/SharePoint/Intranet/Waterfall) is urgently required by our Global IT Services Company for an initial 12 months rolling contract (to be taken in 6 month stints), to be based in Edinburgh, Scotland.

Responsibilities & Skills:

  • The successful applicant will be a Service Delivery Manager with Intranet and SharePoint service delivery experience, in addition to test, development, applications, infrastructure service delivery experience
  • Experience and working knowledge of Agile and Waterfall Methodologies
  • Must have strong operational experience
  • Must have Intranet and SharePoint service delivery experience
  • Own and lead Service Delivery to contracted service commitments
  • Engage and drive Capability Units - manage in a service partnership as "one service team"
  • Identify and define requirements for new services - ensure professionally introduced and accepted into service
  • Own and Deliver on Continual Service Improvement Plans
  • Accountable for Forecasting and Management of P&L
  • Actively own service risks, control service costs and improve productivity
  • Manage the service delivery team driving development and effectiveness
  • Experience with vendor outsourcing models including onsite/offshore resources

High Level understanding of Customer Relationship Management - working in a Collaborative Continuous Delivery Model

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.


Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.