Job Title: | Service Delivery Manager |
Contract Type: | Contract |
Location: | Birmingham, West Midlands |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | 3 |
REF: | FJS - 01 - SDM_1518114062 |
Contact Name: | John Anakwenze |
Contact Email: | john.anakwenze@projectpeople.com |
Job Published: | about 6 years ago |
Job Description
Fantastic contract opportunity open for a Service Delivery manager with 3 - 5 years experience to come on-board and work for a global IT company based in either Birmingham or Manchester. This will be an initial 3 month contract position with competitive rates on offer
Job purpose and accountabilities:
MIS Operational Shared Service Management is an exciting function in MIS which provides a high quality Service Management support service, which delivers value for money and consistency across all the customer accounts.
My client provides a Service Delivery function, incorporating Core ITiL processes in the Service Transition and Service Operation lifecycles, including:
* Problem Management(incl related Knowledge Management)
* Major Incident Management
* Change and Release Management
* Capacity and Availability Management
* Service, Asset and Configuration Management
* Service Level Management and Reporting
* Service request and Catalogue Management
* Accessibility Services
* Continual Service Improvement We are looking for SDM1s who should have a flexible pro-active approach to their day to day work and be able to manage their own workload.
Key experience:
Must possess the ability to identify and implement service improvement opportunities. Roles will manage third party supplier performance across the following process areas:
- Problem Management
- Change Management
- Service Asset and Configuration Management
Roles will also include:
- Incident escalation management
- Onboarding of new suppliers
Project People is acting as an Employment Business in relation to this vacancy.
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